Common and Frequently Asked Questions

If there is a question you would like to ask, and it does not appear here, please contact our customer service department at reservations@australiaone.com.au

Q: How do I become an Australia One wholesaler?

A: Please click on the ‘Customer’, and then ‘Become a Customer’ link in our website. Then complete the form on the page, which is automatically sent to us for consideration.

Q: How do I access rates for Australia and New Zealand?

A: As a customer of Australia One, you can login with your User Name and Password to access rates on our online reservation system. Once logged on, please click on the ‘Rates’ link and enter the information required.

Q: Can I download a printed tariff from the website?

A: As a customer of Australia One, you can login with your User Name and Password to access the ‘Download’ area of the website. You will find the latest version of the tariff here, where you can download and easily save it to your desktop for quick reference. Please remember to always download the latest tariff which is updated in the first week of each month.

Q: How do I receive a User Name and Password?

A: Customers of Australia One, can contact us, and a User Name and Password will be set up and e-mailed to you. Please contact reservations@australiaone.com.au to assist you in this matter.

Q: How do I keep up to date with information such as hotel rate changes, name changes and refurbishments?

A: A Product Amendment is sent out to all of our customers each month. This way we keep you up to date with this important information.

Q: Does Australia One have an emergency phone number for after hours?

A: Yes, by calling the regular office number you will be directed to our after hours contact.