Frequently Asked Questions

If there is a question you would like to ask, and it does not appear here, please contact our customer service department at

Q: How do I receive a User Name and Password?

A: Customers of Australia One, can contact us, and a User Name and Password will be set up and e-mailed to you. Please contact to assist you in this matter.

Q: How do I access rates for Australia?

A: As a customer of Australia One, you can login with your User Name and Password to access rates on our online reservation system. Once logged on, please click on the ‘Rates’ link and enter the information required.

Q: How do I become an Australia One wholesaler?

A: Please click on the ‘Customer’, and then ‘Become a Customer’ link in our website. Then complete the form on the page, which is automatically sent to us for consideration.

Q: Where do I find information on Visa requirements?

A: Please visit the Australian Government Immigration and Citizenship page for Visa requirements: Explore visa options for visiting (

Q: How do I keep up to date with information such as hotel rate changes, name changes and refurbishments?

A: A Product Amendment is sent out to all of our customers each month. This way we keep you up to date with this important information.

Q: Does Australia One have an emergency phone number for after hours?

A: Yes, by calling the regular office number you will be directed to our after hours contact.